TY  - BOOK
AU  - "Donohue, William A"
AU  - "Kolt, Robert"
TI  - Managing interpersonal conflict
SN  - 0803933126
CY  - California
KW  - Conflict management
KW  - Interpersonal conflict
KW  - Negotiation in business
N1  - Includes bibliographical references and index
ER  -