Johnson, Richard S <br/><br/>
TQM : management processes for quality operations 

 - New Delhi  Vsion Books  2003 
 - xv, 336p.  
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8170944333 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management (TQM)