"Glynn, William J K (ed)" <br/><br/>
Understanding services management  integrating marketing organisational behaviour operations an 

 - 1 
 - Chichester  John Wiley  1996 
 - "xxvi,485p. : ill. ;23cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0471960667 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management