Press, Irwin. <br/><br/>
Patient Satisfaction  Understanding and Managing the Experience of Care 

 - 2nd ed 
 -  Health Administration Press  2006 
 - ACHE Management Series .
<br/><br/><label>ISBN: </label>9781567932508 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Administration<br/>MEDICAL <br/>Medical care--Quality control.,Patient satisfaction.,Physician and patient.,Public relations.,Social psychology.