"Hayes, Bob E" <br/><br/>
Measuring customer satisfaction  "survey design, use, and statistical analysis methods" 

 - 2 
 - Wisconsin  ASQ Quality Press  c1998 
 - "xviii,278p. : ill. ;23.5cm." 
<br/><br/> includes and bibliography and index 
<br/><br/><label>ISBN: </label>087389362X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction--Statistical methods<br/>Questionaries