Ranjan Das <br/><br/>
Strategic management of services  framework and cases 

 - 1 
 - Delhi  Oxford Uni Press  1997 
 - "xii, 435p. : ill. ;22cm." 
<br/><br/><label>ISBN: </label>0195641701 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management