Press, Irwin. <br/><br/>
Patient Satisfaction  Defining, Measuring, and Improving the Experience of Care 

 -  Health Administration Press  2002 
 - ACHE Management Series .
<br/><br/><label>ISBN: </label>9781567931891 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Administration<br/>MEDICAL <br/>Medical care--Quality control.,Patient satisfaction.,Physician and patient.