"Heil, Gary" <br/><br/>
One size fits one  building relationships one customer and one employee at a ti 

 - 1 
 - New York  Van Nostrand Reinhold  c1997 
 - "xii,292p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0442020635 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations