Besterfield, Dale H <br/><br/>
Total quality management 

 - 3 
 - New Delhi  Pearson Education  2003 
 - xi, 640p.  
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9788129702609 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking<br/>Environmental management<br/>Leadership<br/>Product development<br/>Quality management systems<br/>Statistical process control<br/>Taguchi -- Quality engineering<br/>Total quality management<br/>TQM