Ramakrishnan, R <br/><br/>
Total quality management 

 - Chennai  Eswar Press  2005 
 - 627p.  
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>8178740303 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management -- Quality<br/>Quality control<br/>Quality management<br/>Total quality management (<br/>TQM)