"Oakland, John S" <br/><br/>
Total quality management  text with cases 

 - 1 
 - Australia  Butterworth / Heinemann  1996 
 - "ix, 341p. : ill. ;24cm." 
<br/><br/> Includes bibliography and index 
<br/><br/><label>ISBN: </label>750689250 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Quality control<br/>Quality assurance<br/>Total quality management<br/>Total quality management--Case studies