TY  - BOOK
AU  - "Oakland, John S"
AU  - "Sohal, Amrik S"
TI  - Total quality management
SN  - 750689250
CY  - Australia
KW  - Production management--Quality control
KW  - Quality assurance
KW  - Total quality management
KW  - Total quality management--Case studies
N1  - Includes bibliography and index
ER  -