Bhattacharjee, C <br/><br/>
Service sector management : an indian perspective 

 - Mumbai  Jaico Publishing  2005 
 - xv, 725p.  
<br/><br/> Includes bibliographical references 
<br/><br/><label>ISBN: </label>817992212X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Marketting mix -- Service<br/>Service industries<br/>Service quality<br/>Service sector management -- India<br/>Travel and Tourism