TY  - BOOK
AU  - Bhattacharjee, C
TI  - Service sector management : an indian perspective
SN  - 817992212X
CY  - Mumbai
KW  - Customer service
KW  - Marketting mix -- Service
KW  - Service industries
KW  - Service quality
KW  - Service sector management -- India
KW  - Travel and Tourism
N1  - Includes bibliographical references
ER  -