Mohanty, R P <br/><br/>
TQM in the service sector 

 - Mumbai  Jaico Publishing  2006 
 - 598p.  
<br/><br/><label>ISBN: </label>81-7224-953-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality models<br/>Total quality managent <br/>World class service system