TY  - BOOK
AU  - Fjermestad, Jerry, ed.
AU  - Romano jr, Nicholas c, ed.
TI  - Electronic customer relationship management
SN  - 8120329945
CY  - New Delhi
KW  - CRM -- E commerce
KW  - Customer Relationship Management -- CRM
KW  - E-commerce
N1  - Includes bibliographical references and index
ER  -