"Fitzsimmons, James A" <br/><br/>
Service management  operations strategy and information technology 

 - 2 
 - Boston  Mcgraw Hill  1998 
 - "xxvi,613p. : ill. ;23.5" 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>71157093 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management