"Normann, Richard" <br/><br/>
Service management  strategy and leadership in service business 

 - 2 
 - Chichester  John Wiley  c1991 
 - "xv, 185p. : ill. ;25cm." 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>471928852 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management