Steger, Jim <br/><br/>
Working with Microsoft dynamics CRM 4.0 

 - 2 
 - New Delhi  Prentice-Hall of India  2008 
 - xxi, 615p.   
<br/><br/><label>ISBN: </label>9788120335004 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management (CRM)<br/>Electronic customer relationship  e-CRM<br/>management  Customer relationship management