TY - BOOK AU - Ravichandran, J, ed. TI - Quality improvement concepts and their implementation in higher educational institutions : QICIHEI-2009 SN - 9788190787048 PB - Coimbatore KW - ConferenceNational Quality improvement concepts-Higher educational institutionsQICIHEI-2009, 11-12, 2009 KW - Engineering colleges TQM KW - Higher education Six sigma KW - Total quality management Academic institutions KW - TQM Higher education ER -