Summers, Donna C S <br/><br/>
Quality management : creating and sustaining organizational effectiveness 

 - 2 
 -  New Delhi  PHI Learning  2009 
 - xiv, 574p  
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9788120339996 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human resource development and management<br/>Project management<br/>Quality management<br/>Supply chain management