Weeks, Holly <br/><br/>
Failure to communicate : how conversations go wrong and what you can do to right them 

 -  Harvard Business School  Massachusetts  2010 
 - vi, 240p.   
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781422137499 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Communication skills<br/>Interpersonal communication<br/>Oral communication