TY  - BOOK
AU  - Weeks, Holly
TI  - Failure to communicate : how conversations go wrong and what you can do to right them
SN  - 9781422137499
PB  - Harvard Business School
KW  - Business communication
KW  - Communication skills
KW  - Interpersonal communication
KW  - Oral communication
N1  - Includes index
ER  -