Shalini Verma <br/><br/>
Soft skills : for the BPO sector 

 -  New Delhi  Pearson Education  2009 
 - xii, 247p.   
<br/><br/><label>ISBN: </label>9788131722206 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communications<br/>Change management<br/>Communication skills<br/>Emotional intelligence<br/>People management<br/>Soft skills<br/>Soft skills  BPO