TY  - BOOK
AU  - Fearn-Banks, Kathleen
TI  - Crisis communications : a casebook approach
T2  - Communication series
SN  - 9780415880596
PB  - New York
KW  - Crisis communication
KW  - Crisis management
KW  - Environmental crisis
KW  - Natural disasters
KW  - Public relations  Management
KW  - Social media
N1  - Includes bibliographical references and index
ER  -