Sunil Sharma <br/><br/>
Supply chain management : concepts, practices, and implementation 

 -  New Delhi  Oxford University Press  2010 
 - xiii, 566p.   
<br/><br/> Includes glossary and index. 
<br/><br/><label>ISBN: </label>9780195689136 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management<br/>ICT  SCM<br/>Supply chain management