Ulmer, Robert R <br/><br/>
Effective crisis communication : moving from crisis to opportunity 

 - 2 
 -  New Delhi  Sage Publications  2011 
 - xvii, 237p.   
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781412980340 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication  Management<br/>Crisis communication<br/>Emergency management<br/>Risk communication