TY  - BOOK
AU  - Ulmer, Robert R
AU  - Seeger, Matthew W
AU  - Sellnow, Timothy L
TI  - Effective crisis communication : moving from crisis to opportunity
SN  - 9781412980340
PB  - New Delhi
KW  - Communication  Management
KW  - Crisis communication
KW  - Emergency management
KW  - Risk communication
N1  - Includes bibliographical references and index
ER  -