Beckford, John L W <br/><br/>
Quality : an introduction 

 - 3 
 -  New York  Routledge  2010 
 - xxii, 328p.   
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415996358 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing industries  Management  Case studies<br/>Service industries  Management  Case studies<br/>Total quality management  Case studies