"Keen, Peter G W" <br/><br/>
Process edge  creating value where it counts 

 - 1 
 - Boston  HBS Press  1997 
 - "xvii,185p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>875845886 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organisational effectiveness<br/>Reengineering (Management)