TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H, et. al.
TI  - Total quality management
SN  - 9788129702609
PB  - New Delhi
KW  - Benchmarking
KW  - Environmental management
KW  - Leadership
KW  - Product development
KW  - Quality management systems
KW  - Statistical process control
KW  - Taguchi -- Quality engineering
KW  - Total quality management
KW  - TQM
N1  - Includes bibliographical references and index
ER  -