Snyder, Mike <br/><br/>
Microsoft dynamics CRM 2011 : step by step 

 - New Delhi  PHI Learning  2012 
 - xxvi, 417p.   
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9788120344631 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management -- Data processing<br/>Management information systems<br/>Microsoft CRM