TY  - BOOK
AU  - Snyder, Mike
AU  - Landers, Brendan
AU  - Steger, Jim
TI  - Microsoft dynamics CRM 2011 : step by step
SN  - 9788120344631
CY  - New Delhi
KW  - Customer relations management -- Data processing
KW  - Management information systems
KW  - Microsoft CRM
N1  - Includes index
ER  -