Sanjiva Shankar Dubey <br/><br/>
IT services business management : concepts, processes and practices 

 - New Delhi  PHI Learning  2012 
 - xvii, 201p.   
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788120345317 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology<br/>Management -- IT service