Ravi Kalakota <br/><br/>
E-business 2.0 : roadmap for success 

 - 2 
 - New Delhi  Pearson  2001 
 - 544p.   
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788177581164 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management -- CRM<br/>Decision support systems<br/>E business<br/>E-commerce<br/>Enterprise Resource Management -- ERP<br/>Supply Chain management