"Gosney, John W" <br/><br/>
Customer relationship management essentials 

 - New Delhi  Prentice Hall Of India  2000 
 - "xviii,234p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>8120318099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management