Booher, Dianna <br/><br/>
Communicate with confidence : how to say it right the first time and every time 

 - New Delhi  Tata McGraw Hill  2012 
 - xvii, 475p.   
<br/><br/> Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781259027659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Interpersonal communication<br/>Oral communication