TY  - BOOK
AU  - "Phillips, Jack J"
TI  - Handbook of training evaluation and measurement methods
SN  - 8172248717
CY  - Mumbai
KW  - Employees--Training of--Evaluation
N1  - includes index
N2  - Contents: Part 1: The measurement imperative -- Chapter 1: the need for results-based HRD -- Chapter 2: the trend toward measurement -- Chapter 3: developing a results-based approach -- Part 2: Evaluation models and design issues -- Chapter 4: a results-based HRD model -- Chapter 5: the ROI process model -- Chapter 6: evaluation instrument design -- Chapter 7: evaluation design -- Part 3: Data-collection and analysis -- Chapter 8: collecting data: reaction and learning evaluation -- Chapter 9: collecting data: application and business impact evaluation -- Chapter 10: isolating the effects of training -- Chapter 11: converting data to monetary benefits -- Chapter 12: identifying intangible measures -- Chapter 13: determining program costs -- Chapter 14: data analysis -- Chapter 15: calculating the return on investment -- Chapter 16: ROI at multiple levels -- Chapter 17: evaluating outside resources -- Part 4: Implementation issues -- Chapter 18: management influence on HRD program results -- Chapter 19: communicating program results -- Chapter 20: implementation issues
ER  -