TY  - BOOK
AU  - "Okes, Duke (ed)"
AU  - "Westcott, Russell (ed)"
TI  - Certified quality manager handbook
SN  - 873894871
CY  - Wisconsin
KW  - "Total quality management--Handbooks, manuals, etc."
N1  - includes index sample exam questions (T A)
N2  - Contents: Part 1: Leadership -- organizational leadership -- team processes -- Part 2: Strategy development and deployment -- environmental analysis -- strategic planning and assessment -- deployment -- Part 3: Quality management tools -- problem-solving tools -- process management approaches -- measurement: assessment and metrics -- Part 4: Customer-focused organizations -- customer identification and segmentation -- customer relationship management and commitment -- Part 5: Supplier performance -- supplier performance -- Part 6: Management -- principles of management -- communications -- projects -- the quality system -- quality models -- Part 7: Training / Development -- Appendices : A- ASQ certified quality manager body of knowledge -- B- Glossary
ER  -