"Naumann, Earl" <br/><br/>
Customer centered six sigma : linking customers process improvement and financial results 

 - Wisconsin  ASQ Quality Press  2001 
 - "xx,340p. : ill. ;26cm." 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>873894901 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer services--Qulaity control--Statistical methods