TY  - BOOK
AU  - "Naumann, Earl"
AU  - "Hoisngton, Steven H"
TI  - Customer centered six sigma : linking customers process improvement and financial results
SN  - 873894901
CY  - Wisconsin
KW  - Customer services
KW  - Customer services--Qulaity control--Statistical methods
N1  - includes bibliographical references and index
ER  -