Besterfield, Dale H <br/><br/>
Total quality management 

 - Noida  Pearson Education  2015 
 - xxi, 595p.   
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Employee involvement<br/>Leadership<br/>Performance measures<br/>Statistical process control<br/>Total productive maintenance<br/>Total quality management