TY  - BOOK
AU  - Dart, Michael
AU  - Lewis, Robin
TI  - Retail's seismic shift : how to shift faster, respond better, and win customer loyalty
SN  - 9781250142856
CY  - New York
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Retail trade
KW  - Retail trade -- Management
ER  -