"Beckford, John" <br/><br/>
Quality 

 - 2 
 - London  Routledge  2002 
 - "xxi,328p. ;24cm." 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>415259193 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management