Fitzsimmons, James A <br/><br/>
Service management : operations, strategy, information technology 

 - 7 
 - New Delhi  McGraw Hill Education  2014 
 - xviii,541p. : ill.  
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9789339204471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management<br/>Service management