Reza Soudagar <br/><br/>
The Customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers 

 - New Delhi  Tata McGraw Hill  2012 
 - xxvi, 292p. : ill. 
<br/><br/> includes bibliography and index 
<br/><br/><label>ISBN: </label>9781259025792 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations -- Management<br/>Customer services<br/>Customer services -- Technological innovations