Ravi Anupindi <br/><br/>
managing business process flows : principles of operations management 

 - 3 
 - Chennai  Pearson India Education  2012 
 - 344p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789332518346 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control<br/>Production management