Fitzsimmons, James A <br/><br/>
Service management : operations, strategy, information technology 

 - 8 
 - Chennai  McGraw Hill Education (India) Pvt Ltd  2014 
 - xviii, 524p. 
<br/><br/> Reprint year 2019, Includes index 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management<br/>Service management