"Brown, Stanley A" <br/><br/>
Performance driven CRM  how to make your customer relationship management 

 - Ontario  John Wiley  2002 
 - "xx,272p. : ill. ;23.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0470831618 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management