Sheth Jagdish N (ed) <br/><br/>
Customer relationship management  emerging concepts tools and applications 

 - New Delhi  Tata Mcgraw Hill  2001 
 - "xv,544p. : ill. ;24.5cm." 
<br/><br/><label>ISBN: </label>0070435049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management